PractiAi answers every patient call, captures appointment requests, and handles routine front-office questions 24 hours a day — then hands anything that needs a person straight to your team, with a full transcript.
Your front-office staff answer calls while checking patients in, managing files, and keeping the office moving. When the phone wins, patients wait — and when it loses, calls go to voicemail. PractiAi takes the phone off their plate so your team can focus on the patients in front of them.
The same three steps run on every patient call — so callers get help fast, and your team only gets what truly needs them.
PractiAi picks up on the first ring with your custom greeting — 24/7, including the after-hours and emergency disclaimer you approve.
It answers the caller's question directly using your website content and the prompts you provide — no menus, no hold time.
Anything it can't resolve goes to the right person or department per your routing workflow — with the caller's details captured.
On every call, PractiAi answers, resolves what it can from your website and custom prompts, and routes anything it can't to the right person or department — so the routine, high-volume calls stop pulling your staff away from in-office care.
Greets patients promptly and professionally, day or night, with no hold music and no missed calls.
Takes book, reschedule, and cancel requests and routes them to your scheduling team to finalize.
Logs prescription refill requests and routes them to the right staff for clinical review and action.
Captures records requests with the details your team needs and routes them to the records workflow.
Sends clinical questions and provider-connect requests straight to your nursing or clinical staff.
Identifies lab-results calls and routes them to clinical staff, with the caller's details logged.
Collects referral requests and routes them for specialist coordination by the right team member.
Captures address, contact, and insurance updates so your records stay current without front-desk time.
Handles balance inquiries and payment questions, routing anything that needs your billing team.
Answers your practice-specific questions — hours, prep, forms, directions — from your website and prompts.
Covers nights, weekends, and holidays — taking messages and escalating urgent calls to your on-call line.
Every call is transcribed and summarized, giving you a clear record of volume, topics, and outcomes.
PractiAi comes from PractiCons' 35+ years running the front and back office of California physician practices. It knows how a medical office actually works.
Patient data is handled under strict safeguards, with Business Associate Agreements in place across our voice and communication platforms.
Configured to your greeting, your call types, and your routing rules — so it handles calls the way your front desk would.
Every call is answered and logged — even after hours and during the rush — so no patient hits voicemail and no message gets lost.
A natural, friendly voice that follows your greeting, your policies, and your escalation rules on every single call.
Handles one call or a hundred at once during a Monday-morning rush — no busy signals, no extra hires to manage peaks.
All the coverage of a full front-desk line without the overhead, turnover, and training of staffing it around the clock.
We do the setup. You keep your number, your greeting, and full control over what PractiAi says and does.
We map your call types, scheduling rules, and the questions your front desk fields most.
We script your greeting, routing, and escalation paths, then connect PractiAi to your systems.
We run real call scenarios with you and fine-tune the voice and responses until it sounds right.
Forward your line and PractiAi starts answering — with reporting and ongoing tuning from our team.
Tell us about your practice and we'll set up a live demo with your own call scenarios. Want to give us the full picture? Complete the Discovery Worksheet →
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Need a detailed setup? Start the Discovery Worksheet →